I've barely been in the IT industry for long and I'm already facepalming.
The amount of people that tell you to reformat over the smallest shit are really starting to get to me.
I got told to reformat my mother's laptop because it wasn't booting properly and refusing to run .exe files and instead spewing spam popups, it was just viruses that I got rid of quite easily. I: All I did was change the setup [.exe] file of Malware Bytes to .com as an extension and it would run, and I also booted a virus scanner via USB that scans the computer without entering the actual Windows part. It works beautifully today.
Fuck, it's like no one here even bothers for a challenge, or even try, it's just like "OKAY GIVE UP AND REFORMAT LOL."
This is the sort of person I don't want to be.